stone worx

01962 772 577
info@stone-worx.co.uk

“Sit back, relax let us do the work”

User Journey from Enquiry to Installation

Enquiry

Your journey begins here all you need to do is make the initial contact and we will take care of everything else. You can contact us by phone, fax, facebook, twitter or email; alternatively you can complete the enquiry form whilst you are here.  Please provide us with as much information as possible when making your enquiry this will ensure a swift turn around.

Quotation

Following your initial enquiry the next stage is your quotation, here we take the dimensions of your work surfaces and preferred material and cost these along with the manufacturing, templating and fitting costs. All quotations will be provided on the same day as your quotation request providing it is received by 3 pm (All quotations received at the weekend will be returned on Monday).

If you have not yet decided on your preferred material it does not matter we can still provide you with a ball park figure whilst assisting you with that important choice. We have a comprehensive selection of all types of material at our premises in Ropley and you are more than welcome to visit us here to view these. Alternatively you can view a selection here on our website or we can arrange for samples to be sent to you at your home address.

Click here to send us your enquiry

Template

Once you have approved your quotation we then arrange a mutually convenient date for us to come and template the area. This is a critical phase of the process where we map the contours of your surfaces with precision to ensure the perfect fit at installation. We will confirm all details with you at template such as (edge detail, upstands, draining grooves, position of holes, material and material thickness).

The templates are brought back to the workshop and attached to your selected material in readiness for manufacturing.

Manufacture

At this stage we take your chosen materials and cut the stone to your templates, the stonemason then works the stone to provide the features and details that you agreed at the template stage. Once the features and detail have been added your material is highly polished to achieve that perfect finish.

Your material is then carefully stored ready for installation.

Installation

The most exciting part of the process for you, the waiting is over and here we install your material with the utmost care. We take time to explain how we are going to install your surfaces before we start. Once installed we will make sure the surface is sealed and ready in all respects for use. Our fitters will provide you with a set of instructions on how to care for your material and a bottle of cleaning fluid. Before our fitters leave you they will ask you to fully inspect the installation to ensure you are happy in all respects with your installation and then they will ask you to sign our customer satisfaction record. We welcome any feedback so that we can continue to excel.

Summary

Our process is very straight forward, you make initial contact with us through whichever one of the many channels you prefer, we then provide you with a quotation for the works involved and ask for your approval. Once approval has been received we will make our first visit to template the required areas and order your material. Once delivered the material is cut and manufactured to your requirements in our workshop, it is then subject to a quality assurance check before being transported to you for installation.  Our service standard is 7 days from template (first visit) to installation (second visit).

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Stone Worx Ltd
Dean Farm Buildings
Bighton Hill, Ropley
Alresford, Hants
SO24 9SQ.

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